BigFan is operated by PM Radio LLC (“we”, “us”). This policy explains what information the app collects, why we collect it, who we share it with, and the choices you have. If you do not agree with this policy, please do not use the app.
01 Information we collect
Information you give us
Account information. BigFan requires an account. You sign in with Google, and we receive your email address, display name and profile photo URL from your Google account, along with a unique account identifier. We do not receive or store your Google password.
Content you submit. Trivia answers, promotional or redemption codes you enter, and station presets you assign.
Information collected automatically
Listening and usage activity. We record what you listen to and how you use the app so we can run the points and rewards programme, show your listening history, and improve the service. This includes:
- stations, podcast episodes and interviews you play, and when you started, paused, resumed or stopped them
- listening session length and accumulated listening time
- screens you view and buttons you tap within the app
- searches you run in the app
- content you share from the app
- sign-in and sign-out events
- notifications you open
Points, rewards and trivia records. Your points balance and the ledger of how points were earned and spent, rewards you have claimed, codes you have redeemed, and trivia questions you have answered.
Approximate and precise location. With your permission, the app uses your device location to show stations and content available in your region, to display your city on the home screen, and to filter region-restricted stations, banners, trivia and offers.
Location is used to determine your region and city. We do not build a location history or track your movements over time. You can decline this permission or revoke it at any time in Android Settings, and the app will fall back to a default region.
Device and technical information. A Firebase installation identifier, a Firebase Cloud Messaging token used to deliver push notifications, device model, operating system version, app version, language, and general diagnostic information.
Install attribution. When you install BigFan from a link shared by another user, Google Play provides us with the referral code contained in that link. We use it solely to credit the referring user with points. We record the referring account, the referred account, the points awarded, and the timestamp.
Session analytics and session replay. We use Microsoft Clarity to understand how people use the app. Clarity records interaction data such as taps, scrolls, screen transitions and session recordings or heatmaps of your use of the app. This helps us find usability problems and fix bugs. See section 04 for more.
Information stored only on your device
Podcast episodes you choose to download for offline listening are stored on your device only and are not uploaded to us. Alarm settings, home-screen widget presets and cached content also remain on your device. Deleting the app removes them.
02 Why we use your information
| Provide streaming, playback and offline downloads | Account ID, playback activity, device information |
|---|---|
| Operate the points, rewards, trivia and referral programme | Account ID, listening activity, trivia answers, redemption records, install referral |
| Show region-appropriate stations and content | Location, region |
| Deliver push notifications and on-air trivia alerts | Messaging token, notification preferences |
| Show your listening history and presets across sessions | Account ID, listening history, presets |
| Diagnose crashes, fix bugs and improve the app | Usage analytics, session analytics, technical information |
| Prevent abuse of the points and rewards programme | Account ID, redemption and referral records |
We do not sell your personal information, and we do not use your information for third-party advertising profiling.
03 Legal bases for processing
Where the UK GDPR or EU GDPR applies to users in the EEA and UK, we rely on:
- Contract — to provide the app, your account, and the points and rewards programme you signed up for.
- Consent — for location access and push notifications, which you grant through Android permission prompts and can withdraw at any time.
- Legitimate interests — to keep the service secure, prevent abuse of the rewards programme, and improve the app.
04 Service providers and third parties
We share information with the following providers, who process it on our behalf:
Google LLC / Firebase
Authentication, database storage, analytics, push notifications, and Google Cast.
Microsoft Corporation
Microsoft Clarity, for session analytics, heatmaps and session replay of your use of the app.
Clarity is configured to mask sensitive input by default. We do not intentionally capture the contents of password or payment fields, and the app does not collect payment details at all.
Content and streaming infrastructure
Audio streams and podcast feeds are delivered from FunAsia Network servers and third-party streaming providers, which necessarily receive your IP address in order to deliver audio to your device.
We may also disclose information where required by law, to enforce our terms, or to protect the rights, safety or property of our users or of PM Radio LLC.
05 Permissions the app requests
| Internet, network state | Stream audio and load content |
|---|---|
| Location (precise and approximate) | Show stations and offers available in your region and your city. Optional |
| Notifications | On-air trivia alerts, alarms, and announcements. Optional |
| Foreground service (media playback) | Keep audio playing when you leave the app or lock the screen |
| Foreground service (data sync) | Complete podcast downloads you have started when the app is in the background |
| Alarms and reminders | Fire the wake-to-radio alarm at the time you set. Optional |
| Run at startup | Re-arm an alarm you set after your device restarts |
| Wake lock | Keep playback running reliably |
You can revoke location, notification and alarm permissions at any time in Android Settings without losing access to the rest of the app.
06 Data retention
We keep your account information and points, rewards and listening records for as long as your account is active, because they are what the rewards programme is built on. Analytics and session data are retained according to the retention periods of Google Analytics and Microsoft Clarity respectively.
When you delete your account, we delete or anonymise your personal information within 30 days, except where we must keep records to comply with legal obligations or to resolve disputes.
07 Your rights and choices
Depending on where you live, you may have the right to:
- access the personal information we hold about you
- correct information that is inaccurate
- delete your account and associated personal information
- object to or restrict certain processing
- receive a copy of your information in a portable format
- withdraw consent for location or notifications at any time
Delete your account
Email us at sankalp@funasia.net from the email address associated with your account, or use the account deletion option in the app where available. Google Play requires that account deletion be requestable outside the app, and you can do so at bigfantv.com.
California residents (CCPA / CPRA)
We do not sell or share personal information as those terms are defined under California law. You have the right to know, delete and correct your personal information, and not to be discriminated against for exercising those rights.
Analytics opt-out
You can limit analytics collection by disabling ad personalisation in your device settings and by uninstalling the app.
08 Children
BigFan is not directed at children under 13, or under 16 where local law requires, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us at sankalp@funasia.net and we will delete it.
09 International transfers
We are based in the United States, and our service providers process data in the United States and other countries. If you use BigFan from outside the United States, your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country. Where required, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
10 Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS/TLS) between the app and our servers, authentication through Google Sign-In, and access controls on our databases. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11 Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date above, and where the changes are significant we will notify you in the app or by other reasonable means. Continued use of BigFan after a change takes effect means you accept the updated policy.
12 Contact us
PM Radio LLC
6850 TPC Dr, #108
McKinney, Texas 75070, United States
Email: sankalp@funasia.net
Website: bigfantv.com